HOW SOON WILL I RECEIVE MY ORDER?

Yeah!!! We’re so glad you’re excited about your order. We do our best to process all orders for shipment within 48 hours of receiving them—with the exception of weekends and holiday rush times. The arrival date will depend on the ship method selected at checkout.

WHAT IS THE SHIPPING POLICIES?

*please note that we can ship up to 6 Fortunista necklaces at one time to ONE shipping address for one shipping cost. anything above 6 necklaces requires additional shipping.

Canada: Please note with extremely high shipping costs in this country, we do our best to provide you with best shipping rates and availability possible. We use Canada Post as they deliver to PO boxes and rural areas.

USA: A $10 flat rate applies anywhere within the USA.

Internationally: Of course we can ship worldwide for a flat rate of $20 (2-3 weeks arrival time) and $49 flat rate (6-10 business days arrival time).

Please be aware Fortunista.Org has no control over how countries choose to levy customs fees, duties or other taxes on incoming goods. We cannot predict what the customs fees will be as we ship to many countries and each country has its own set of individual policies. If you are not familiar with your country's importing policies and taxation practices, please check before ordering.

I HAVE NOT RECEIVED ANY EMAILS ABOUT MY ORDER, WAS IT PLACED?

Great question! If you did not receive an Order Confirmation email shortly after placing your order, it is possible the order was not fully placed or that your email was entered incorrectly. Please reach out to Customer Service at support@fortunista.org if you did not receive your Order Confirmation and we’ll make sure it gets straightened out.

MY ORDER IS BEING RETURNED TO FORTUNISTA.ORG, WHAT DO I DO?

Undeliverable orders due to customer or address error will require re-shipment. Fortunista.Org will happily cover the cost of the second attempt, only after the original order has returned to our HQ - we want to make sure you receive your order!

 

RETURN/EXCHANGE

WHAT IS YOUR RETURN POLICY?

We accept refunds and exchanges on items up to 30 days from the date you receive the package. If 30 days have passed since you received your package, unfortunately we can’t offer you a refund or exchange.

All returns must be approved by our Customer Service department prior to you making the return shipment as we offer different return solutions depending on the nature of the return. 

We encourage our customers to wear their Fortune with purpose.

When completing an exchange, your new item will be shipped after we receive the original purchase.

 

PRODUCT DETAILS

DO YOU INCLUDE SOMETHING IN THE ORDER EXPLAINING WHAT FORTUNISTA.ORG IS?

Yes, we have an inserted cleaning cloth included with all jewelry explaining the mission of our company.

CAN I PICK A CERTAIN FORTUNISTA TAG?

Our tags are all uniquely hand stamped, which is the DNA of our company, and our inventory of styles always varies. Each tag is beautiful in its own right.

CAN MY NECKLACE GO IN WATER?

As easy and fashionable as that may be, we do not recommend letting your jewelry come in contact with any moisture as it may cause it to oxidize and change in quality. 

MAY I REQUEST ANY WORD I WANT TO BE CUSTOM ENGRAVED?

We're unable to custom engrave at this time as it is more difficult for the children to grasp the concept and to relate to a word outside of what we have collectively chosen.

DO YOU SELL INDIVIDUAL TAGS/CHAINS?

Unfortunately, we do not sell individual tags or chains by themselves. We only sell one tag, with one chain, with one fortune cookie.

 

Please reach out to Customer Service at support@fortunista.org if you have any questions. 

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